1. The agreement/ Terms & Conditions
The agreement between BTM Travel Logistics Management Lab Ltd. and the person making the booking (hereinafter called the Customer) is valid only after a completed booking form is received by us together with the appropriate deposit, this can be made either by secure cheque, bank transfer or Credit/Debit Card, via Pay Pal, after the booking has been confirmed by the Customer we will confirmed reservation in writing via e-mail with a "Reservation No". By completing & submitting the booking form the Customer accepts these conditions and confirms that he or she is authorized to do so on behalf of all other persons named on the booking form thus forming a contract between us and the Customer. This contract is a legally binding Agreement.
Prices are per property, all advertised rates are plus VAT. Property prices are calculated to accommodate a maximum of two people per bedroom for a double room. We guarantee that the price of your Property will not change after you have made your booking and we have issued a Confirmation Invoice, unless you intend to extend your rental period or add on any required 'extras'.
A Property cleaning fee of 100 Euro will be charged for in depth cleaning.
3. Paying for your holiday
A 50% non-refundable deposit is payable at the time of booking along with an admin fee of Euro 20. Should you book your reservation through an outside Third Party Website Deposit/Payment amounts may vary as they add on additional Service Fees, on top of our advertised rates.
The balance of your holiday as shown on the Confirmation correspondence must be paid in full at least 8 weeks before arrival, or where the booking takes place less than 8 weeks prior to arrival the full amount is due immediately, plus standard refundable security deposit as specified on your booking form. Please Note it is client’s responsibility to forward their Account details, upon return of their holidays, to receive the refund of their security deposit.
For all Over Due payments please note a 1% Penalty Fee will be charged for each day of late payment.
Payment can be made by cash to our designated Business Account or by Direct Bank Transfer, cheques (extra time is needed for funds to clear if payment is made by cheque). Clients can also pay with Credit/Debit cards, via Pay Pal, clients are responsible to cover any applicable payment transfer fees charged by the service provider. If the balance is not paid 8 weeks prior to departure we reserve the right to retain the deposit, cancel your booking and apply our cancellation charges as set out in Clause 6 below. All bookings are subject to a Rental Supplement.
A 20 Euro administration charge is applicable to each booking to cover administration costs related to your reservation. For reservations made via outside Third Party Websites, all payments will be collected via them.
4. What is Included in your property price
The use of the property is for holiday accommodation purposes only.
Bedroom linen and bathroom towels are included. Kitchen towels, breakfast or welcome packs available upon request and depending on property rented.
Utilities costs as follows, water, gas and either full or part electricity are included, some properties include full electricity usage & others allocate a free daily unit allowance, all units consumed above free allowance are deemed as chargeable, meter readings can be taken before and after your stay. You can e-mail us directly for specific terms of electricity usage stipulated for this particular property.
Some properties now have A/C timer switches fitted, this is due to colossal cost of Electricity in Cyprus & previous misuse, this is owners stipulation and in place by their request, by completing and submitting your booking form you are acknowledging that you are aware of this facility and accept all Terms & Conditions applicable to this property.
Swimming pools & pool heating heating
Please note, non of the swimming pools are fenced off, the safety of children is the Parents/Guardians full & total responsibility and they must accept this requirement upon securing their reservation & be alert at all times! The Owners/Agents accept no responsibility what so ever for any accidents or fatalities of visiting guests.
Clients are kindly requested that all sun oils are washed off prior to entering the swimming pool, failure to do so results in the filters becoming severely clogged and the pool borders being left very badly stained, if left unaddressed this could result in possible closure of the pool until water has cleared & filters are properly functional again, therefore your compliance in this important matter would be gladly appreciated!
Internet & TV
Some properties, not all, have Internet facility, some properties request a daily fee for this service & some are accessed via purchase of on-site Wi-Fi card. As every property is different please confirm with your booking Agent specific terms of Wi-Fi availability/usage for your particular property. Most local village squares & cafes offer free Wi-Fi.
Some properties have TV Boxes in place that stream some TV Channels (serviced via the Internet) please note that this service maybe effected at any time via supplier intervention, weak Internet signal, power failure or bad weather conditions, all of which are beyond our control, please note neither the Owners/ or Marketing Agents are responsible for any disruption of services at any time and neither do we guarantee unlimited free viewings of any TV Channels by this method as streaming of these external foreign channels is classed as 'unrecognized' therefore streaming can cease at any given time via the suppliers or any other external intervention.
5. Special Requests
Special request are not guaranteed, however we will always do our best to comply with these provided they are made well in advance of your departure.
6. Changes or Cancellations made by the Customer
Changes or cancellations made to the booking must be notified to us in writing by the Customer. We will do our best to assist where possible with any reasonable changes made by the Customer, but they may not be possible. An administrative charge of 10 Euro per person for each change shall apply in addition to any costs levied by our supplier as a result of the change of details, such charges will be notified to the Customer. The following charges will apply from the date we receive written notification to BTM Holiday Rentals to compensate both the Marketing Agent and the Owners for their estimated losses and expenses.
For cancellations made more than:-
50% of paid prepayments refundable when cancelled 60 days before arrival or earlier.
25% of paid prepayments refundable when cancelled 30 days before arrival or earlier.
0% refundable if cancelled after that date
Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges under the terms of your Travel insurance policy. Claims must be made directly to your appointed travel insurance company.
Any clients wishing to change their reserved dates up to 8 weeks prior to departure, the booking will be deemed as cancelled and above charges will also apply.
7. Changes or Cancellations made by the Owners
Most alterations or changes to confirmed holiday arrangements would be minor, for example small changes in inventory if necessary i.e. due to breakage by previous customers. We will always do our best to advise you of such changes.
In the unlikely event that circumstances beyond our control necessitate the cancellation of your holiday we shall use our best endeavours to offer you alternative weeks or refer you to other owners of properties in the same area however we would not take any responsibility for the new booking between you and the new property Owners. Neither BTM Travel Logistics Management Lab Ltd. or the property owners shall be liable for any additional costs or compensation in relation to your new / replacement bookings.
8. Your Accommodation
Your accommodation is reserved for the exclusive use of the persons named on the booking form only and no other person(s) are permitted to use the property. Any persons found to be occupying the property when not specifically named on booking form, or permitted to do so, will result in clients being in breach of their contract with their booking being terminated & guests requested to dept. the property with immediate effect. This also applies to group gatherings/parties at any individual properties, which we DO NOT permit. Should clients be in breach of their agreement will not be liable for any related costs or compensation resulting in clients hiring any alternative accommodation. Any changes to the number of people staying in your party must be advised to us as soon as possible.
For safety purposes no internal/external furnishings are to moved by the clients to different locations of the property, the internal & external layout of furnishings are to remain as set out for guests arrival, to avoid damage please ensure you close all parasols when weather is windy and when you dept the property, we are not responsible for personal injury incurred by guests moving furnishings around the property at their own will.
If holiday hire gaming equipment is ordered for your stay guests are to arrange/pay for these items directly with the supplier, these items are to remain outside only and should not be brought inside the property, they are to be covered over at night, for protection from the elements, please note this hire equipment is sole responsibility of guests and are to be left in tact after guests dept.
You will be issued with 1 set of keys, generally personally handed over or located in key box to the front or side door of the property, loss of any property keys are chargeable.We ask that all guests are respectful of neighbouring properties and keep noise levels down, particularly if late at night, any disturbances that result in a Management Call Out will be charged a minimum of 30 Euro call out fee!
The property is normally available from 4.00pm on your day of arrival until 12.00am on the day of your departure (unless otherwise agreed in writing). Sometimes these specified times can be flexible, dependent if there are any new arrivals due in on your dept. day.
Occasionally we may be subjected to both water & electricity cuts on the island, the Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control, which are implemented solely by outside service providers. In the event of any supply disruptions please liaise directly with your appointed local Property Manager who will advise you accordingly & help problem solve hopefully without any undue delays. Please do not contact your Marketing Agent for these issues as you will be referred back to your appointed Property Manager who is first point of contact for Clients with any property related issues or enquiries.
Please note: When properties are FULL to maximum capacity, particularly the larger villas, it is advisable that guests shower at same time before going out to ensure there’s enough hot water for all, showering at intermittent intervals throughout the day will drain the hot water tank quickly resulting in shortage of hot water! We are not responsible for lack of hot water due to inconsistent usage or failure of services.
9. NON SMOKING PROPERTY
Please respect our Facilities are NON SMOKING PROPERTIES! The tenants agree not to smoke, nor to allow smoking inside the property at any time. If this is not strictly adhered to it will lead to a deduction from the deposit. Smoking is contained to outside areas only.
Any persons found to be taking any illegal substances, while in or around the property, causing concern for property owners, family, friends, neighbours etc. will be subjected to staunch police enquiries and will be required to vacate the property with immediate effect.
10. Security/Damage Deposit.
On final balance of your holiday we collect a refundable security deposit "the House Deposit" of 10 % of the total amount in lieu of any breakages, loss of contents or damage to the property, which subject to the occurrence of either of the events listed in this clause shall be fully refundable after your departure from the accommodation after full inspection. Please view your booking form to see specified security deposit amount relevant to your property.
(Client's requiring refund of security deposit to country outside of receiving country will be responsible to cover any applicable bank transfer overseas charges which will be deducted from amount due back). *Please note it is the client's responsibility to forward their Account details, upon return of their holidays, to receive the refund of their security deposit.
If you fail to bring to our attention any damage you may incur during your stay, it will be assumed that you were responsible for such damage & the replacement cost of damaged item will be deducted from your security deposit.
** For bookings made though outside Third Part Websites, please note, refundable security deposits will be collected, retained & refunded via those websites directly and not through us.
You are expected to use the facilities at the Property with care and are requested to report to us any accidental damage to the Property at the time of incident.
We ask that on departure you leave the Property in a clean and reasonable manner. We ask that prior to departure you strip all beds of bed linen, place all towels and bed linen by w/m ready for washing and clean the oven and BBQ after usage in readiness for next guests. Please remove all perishables from fridge and dispose of all rubbish on departure, failure to leave the property in a decent manner will result in client being charged for extra cleaning services deductible from their security deposit.
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, the cost will be subtracted from your damage deposit.
One complete set of keys to the Property will be supplied to you on arrival. A charge of 20 Euro will be made for each set of keys not returned to us complete at the end of your stay. In the event of you locking yourself out a call out charge of 15 Euro will be applicable.
All baggage and articles retained at the holiday accommodation are kept at the owners' risk. We are committed to offering you the best holiday accommodation available. However should the Customer have cause for complaint whilst on holiday the Customer should contact the Owners' local representative whose name and contact details are set out in the information file found inside villa and we shall use reasonable endeavours to rectify the problem save where circumstances are beyond our reasonable control.
Where members of your party stay beyond the time of 10.00am on the day of departure without the consent in writing of the Owners we reserve the right to invoice the Customer in respect of any additional days spent at the villa and any loss caused to the Owners as a result of disturbance made to other holiday makers who would have been using the villa had it not been for the late departure of your party.
We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, our property management company, property or any third party. We will not accept any liability for the behaviour of any persons staying at our accommodation or in any neighbouring properties.
11. Force Majeure
We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots civil strikes, terrorist activities, natural disasters, industrial disputes, fire, airport closure, nuclear explosion, adverse weather conditions, water or electrical failures.
Building work and noise are sometimes unavoidable as the demand for new accommodation increases and there is always a possibility of building work or construction work in the area of your accommodation, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and refurbishment work may begin on a neighbouring property over which we have no control and in most cases, we are not given prior notice of. The Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control.
It is a booking requirement for the Customer and the members of his party to have adequate travel insurance in place prior to their arrival, to cover all eventualities.
The properties in Cyprus are not carpeted & do have hard surfaces ie: tiled floors, stairways etc. many pool areas also have steps & may be unsuitable for young children or elderly persons. Please remember Swimming pools are highly dangerous places! We will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury or death, expense or inconvenience whether to person or property which the tenant or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. We require you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property.
CHILDREN ARE SOLE RESPONSIBILITY OF PARENTS/GUARDIANS & MUST BE SUPERVISED AT ALL TIMES!
13. Passports and Visas
A valid EU Passport (name of passport to correspond with the name on your flight ticket) is necessary to visit Cyprus. If you or a member of your party is not a EU Citizen you should contact your Embassy to find out if you or a member of your party should obtain a Visa prior to your departure date. We are unable to accept responsibility for the failure of Customers to carry valid passports, visas, or driving licences.
DOUBLE CHECK THAT YOUR PASSPORT IS IN ORDER AND IS VALID FOR AT LEAST SIX MONTHS FROM YOUR RETURN DATE!
I have read the Terms and Conditions attached and accepted them. I am over 18 years of age and accept that my booking is for the holiday period stated above. I am willing to accept responsibility for any breakages and will vacate the property at the conclusion of the period above as agreed.
For queries or any property problems during your stay please call your appointed local Property Contact, number supplied along with property directions.
All relevant arrival information, directions, key access etc. will be sent to you upon receiving your final payment.
On your departure day please remember to return keys back to the allocated key box or hand over directly to your appointed Property Contact.
Please advise if you no longer require email notification of new properties or special offers and we will remove your contact information from our Database.
Thank you & enjoy!